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Frequently asked questions

Product questions
Ordering questions
Payment questions
Shipping questions
Mounting questions

Shipping questions

How much does it cost to ship to …
- All prices include shipping to anywhere in the world. There is no extra charge for shipping to anywhere.

Did you already ship my order ?
- You will receive a shipping notice when your order was shipped. If you bought a customized item, this notice will include a picture of the finished plate.

How long does it take to receive my order ?
- Postal delivery takes about 1-2 weeks to Northern America on average..

Why is express mail not available ?
- The costs are way too high when overseas – For example shipping with UPS or FedEx would cost around $ 150

Does it cost extra to ship to Hawaii, Guam, USVI, Puerto Rico, Alaska, etc. addresses ?
- No, there is no extra charge for that.

Can I have the tracking number ?
- You will receive the postal tracking number with the shipping notification

Why does it take 1-2 weeks to receive my order ?
- the packages are posted from Germany, packages often delay by foreign customs.

Are the packages insuranced ?
- Yes, they are insuranced against loss and damage. Please reject a package if it is delivered with heavy visible damage

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